Guide of the Month – Ms Laura Fernando

"Count On Me!" is RCI Companywide promise to deliver exceptional customer service. Each one of us needs to make a personal commitment to make a difference with our colleagues, our customers and our communities - no matter where we live or work, or which business we serve. Providing consistent and superior service is not something we do just once. It is something that we dedicate ourselves to and renew time after time.

One member recently glowed about the efficiency and responsiveness provided by Laura Fernando, our Singapore guide:

Hi Laura,
It is always, and I repeat always a pleasure and joy speaking with you. As mentioned, you are super duper great, and that's why I always request to speak with you for all my exchange program requests!!! It gives me peace of mind and confidence that you handle my request with your utmost effort and care, and of course, experience ... Anyway, I am appeased now having just spoken with you a while ago.

P.S. While typing this message, I received your email with the hotel info. Thanks very much. I love your super-duper speed and efficiency in carrying out your duties. Cheers to you always.

- Susan Lam, Member


Great job, Laura!